Automated Enquiry Management System for Trades South wales
Stop losing jobs to missed calls, slow replies and out‑of‑hours enquiries.
Our Trade Enquiry Automation System captures, qualifies and sends you leads 24/7 from your website, Facebook and Instagram.Trade Enquiry Automation System for UK Trades & Home Services
Our chatbot captures leads from your platforms 24/7, so you never lose work when you’re busy on the tools.
Built for UK trades & home‑service businesses
Professional trade administration services helping plumbers, electricians, builders, gas engineers and other tradespeople save time, improve customer service and grow their businesses.
Sound familiar?
Missed Calls while on jobs
Messages piling up on you website, Instagram and Facebook
Lost jobs due to slow responses
What can we help you with
We help trades and small businesses handle enquires and bookings automatically - even after hours.
We install a smart chatbot on your website, Instagram or Facebook that instantly engages visitors, captures their details, and turns them into real leads.
Core features:
💬 Instant responsesEngages visitors the moment they land on your site📋 Lead capture & qualificationCollects names, contact details and job info⏱️ 24/7 availabilityWorks even when you’re busy or offline
Often less than the price of one job a month — and it brings in plenty more.
Add sections such as:
What is a Trade Enquiry Automation System?
Who it’s for (trades, home services, installers) Problems it solves (missed enquiries, slow follow‑ups) Features (automated follow‑ups)
How it works
Benefits
✔ Captures enquiries without lifting a finger
✔ Stop losing jobs to missed messages
✔ Get leads even outside working hours
✔ Respond instantly without being on your phone
✔ Increase bookings from your existing website, Instagram and Facebook traffic
For less than your average call‑out fee, you get a system that captures enquiries 24/7.
Add sections such as:
What is a Trade Enquiry Automation System?
Who it’s for (trades, home services, installers) Problems it solves (missed enquiries, slow follow‑ups) Features (automated follow‑ups)
About us
Trade Management Solutions helps tradespeople and service businesses manage customer enquiries without the hassle.Our simple system responds instantly, captures key information, and keeps all customer communication organised in one place — so no opportunities are missed while you’re on the job.Built for sole traders and growing businesses alike, we focus on practical, easy-to-use solutions that save time, improve response rates, and support you behind the scenes.
One missed job can cost you £300 plus. We stop that happening — every day.
Add sections such as:
What is a Trade Enquiry Automation System?
Who it’s for (trades, home services, installers) Problems it solves (missed enquiries, slow follow‑ups) Features (automated follow‑ups)
Why trades choose us over anything else
You need something that works every day, doesn’t need managing, and never misses an enquiry — even when you’re flat out on a job.
Here’s how we compare to the alternatives most trades use:
If you want more enquiries, faster replies, and fewer time‑wasters — we are the only option built specifically for UK trades.
Cheaper than hiring a virtual assistant — it never sleeps, never takes breaks and never misses enquiries.
Add sections such as:
What is a Trade Enquiry Automation System?
Who it’s for (trades, home services, installers) Problems it solves (missed enquiries, slow follow‑ups) Features (automated follow‑ups)
What you get
AI Chat assistant for messages
Appointment booking*
Emergency lead sorting*
Automatic confirmations
Monthly optimisation & support*
Plans From
| Feature | Starter | Growth | Pro |
|---|---|---|---|
| Setup & handover | Initial setup & handover | Initial setup & handover | Initial setup & handover & support |
| AI assistant platforms | 1 platform | 2 platforms | 3 platforms |
| 24/7 auto reply | Yes | Yes | Yes |
| Lead capture fields | Name, phone number, type of job | Name, phone number, type of job | Name, phone number, type of job |
| Emailing | Yes | Yes | Yes |
| Priority flagged Emailing | No | Yes | Yes |
| SMS for urgent leads | No | Yes | Yes |
| Ongoing support | No | Monthly check | Monthly check and optimisation |
| Branding | No | No | Branding (name and logo) |
| Booking | No | No | Appointment booking link |
Each plan can potentially pay for itself with just one lead.
Add sections such as:
What is a Trade Enquiry Automation System?
Who it’s for (trades, home services, installers) Problems it solves (missed enquiries, slow follow‑ups) Features (automated follow‑ups)
See how we can capture enquiries & books jobs automatically
A quick, no‑pressure walkthrough showing exactly how your trade can stop missing enquiries and start booking more work — even when you’re on a job.
In a few minutes, you will see:• How your new enquiry system works across your website, Facebook & Instagram• How it replies instantly to customers 24/7• How it qualifies time‑wasters so you only speak to real customers• How many enquiries you’re currently losing without automation• How your trade’s setup would look
Add sections such as:
What is a Trade Enquiry Automation System?
Who it’s for (trades, home services, installers) Problems it solves (missed enquiries, slow follow‑ups) Features (automated follow‑ups)
Q: Do you answer calls or manage admin?
No — we focus purely on capturing leads through your website, Facebook business page or instagram.
Q: Do I need a website?
No — the chatbot sits on your site if you have one, or on a Facebook business page or instagram and works automatically.
Q: What happens when a lead comes in?
You receive their details so you can follow up and book the job.
Add sections such as:
What is a Trade Enquiry Automation System?
Who it’s for (trades, home services, installers) Problems it solves (missed enquiries, slow follow‑ups) Features (automated follow‑ups)
Add sections such as:
What is a Trade Enquiry Automation System?
Who it’s for (trades, home services, installers) Problems it solves (missed enquiries, slow follow‑ups) Features (automated follow‑ups)
Flexible contract options — from rolling monthly to 12‑month agreements
Privacy Policy
Last updated: 22/05/2026
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1. Who We Are
Trade Management Solutions (“we”, “us”, “our”) provides automated enquiry handling services for UK trade businesses.
Website: www.trademanagementsolutions.co.uk (trademanagementsolutions.co.uk in Bing)
Registered in England & Wales
Company Number: 17176735
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2. Information We Collect
Information you provide:
• Name
• Email
• Phone number
• Business details
• Messages sent through our website or chatbot
• Demo booking information (via Calendly)
Automatically collected:
• IP address
• Browser type
• Device information
• Pages visited
• Cookies
Enquiry data (processed on your behalf):
• Customer name
• Contact details
• Job details
• Message content
• Timestamps
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3. How We Use Your Data
• To operate our Trade Enquiry Automation System
• To send enquiry notifications
• To manage demo bookings
• To improve our service
• To respond to support requests
• To comply with legal obligations
We do not sell your data.
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4. Legal Basis
• Contract
• Legitimate interest
• Consent (for marketing)
• Legal obligation
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5. Data Storage and Security
• UK/EU‑based secure servers
• Industry‑standard security
• Data retained only as long as necessary
• You may request deletion at any time
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6. Sharing Your Data
We may share data with:
• Hosting providers
• Email service providers
• Calendly
• Payment processors (if applicable)
All third parties follow GDPR‑compliant practices.
We never sell personal data.
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7. Cookies
We use cookies to:
• Improve performance
• Analyse traffic
• Remember preferences
You can disable cookies in your browser settings.
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8. Your Rights (UK GDPR)
You may:
• Access your data
• Correct inaccurate data
• Request deletion
• Object to processing
• Withdraw consent
• Request data portability
Email: [email protected]
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9. Contact
Trade Management Solutions
Email: [email protected]
Website: www.trademanagementsolutions.co.uk (trademanagementsolutions.co.uk in Bing)
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Terms & Conditions
Last updated: 22/05/26
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1. Introduction
These Terms & Conditions govern your use of the Trade Management Solutions website and services.
By using our website or subscribing to our service, you agree to these terms.
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2. Service Description
We provide a Trade Enquiry Automation System that:
• Captures customer enquiries
• Sends automated replies
• Delivers enquiry notifications via email
• Supports multi‑platform capture (website, Facebook, Instagram)
We may update or improve the service at any time.
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3. Use of the Service
You agree to:
• Provide accurate information
• Use the service for lawful business purposes
• Not misuse, copy, or reverse‑engineer the system
• Not use the service to send spam or harmful content
We may suspend access if these terms are violated.
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4. Payments and Billing
• Plans are billed monthly
• Payments are processed securely
• You may cancel at any time
• No refunds for partial billing periods
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5. Customer Enquiry Data
You are responsible for:
• The accuracy of customer information
• Responding to enquiries
• GDPR compliance when contacting customers
We act as a data processor on your behalf.
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6. Availability
We aim for high uptime but do not guarantee uninterrupted service.
We are not liable for:
• Internet outages
• Third‑party platform issues
• Hosting interruptions
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7. Limitation of Liability
To the maximum extent permitted by law:
• We are not liable for lost revenue, missed jobs, or indirect damages
• Our total liability is limited to one month of your subscription fee
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8. Termination
You may cancel at any time.
We may terminate access if:
• Terms are violated
• Payments fail
• The service is discontinued
Upon termination, your data will be deleted in line with our Privacy Policy.
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9. Changes to These Terms
We may update these Terms & Conditions at any time.
Continued use of the service means you accept the updated terms.
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10. Contact
Email: [email protected]
Website: www.trademanagementsolutions.co.uk (trademanagementsolutions.co.uk in Bing)
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